Question 1

How do I receive the 10% online/store discount?

Accepted Answer

In order to use your 10% discount online, you must ensure that you are logged into your official MyLausanne Membership account when shopping online in the store and your discount will be automatically applied at checkout.

Question 2

How do I update my card details for renewal?

Accepted Answer

You can only update your card details before renewal by going to your online account.

Question 3

How do I know when my membership is due for renewal?

Accepted Answer

You can see when your membership is due for renewal by checking your online account. You will also receive a reminder email stating that your membership is due for renewal 30 days prior to the renewal date.

Question 4

How long is the membership?

Accepted Answer

All official MyLausanne memberships last for 12 months from the date of purchase and will automatically renew unless canceled before the renewal payment is taken.

Question 5

When will I receive the club magazine?

Accepted Answer

The club magazine "CityMag" is published quarterly. As we are committed to the planet, the magazine is sent to your email address.

Question 6

What if I lose my membership card?

Accepted Answer

If you lose your membership card, you can recommend a new card for FREE. You can make your request by email: info@lausannecityfc.ch

Question 7

Can I add an image, video or GIF to my FAQ?

Accepted Answer

Yes, it is possible. To add media please follow these steps:   Go to Application Settings Click on “Manage FAQs” Create or select the question you want to add media to When editing your answer, click the video, image or GIF icon Add media from your library then save

Question 8

How can I add a new Question & Answer? (Demo)

Accepted Answer

To add a new FAQ, please follow these steps:   Click on the "Manage FAQs" button From your site's Dashboard, click on "Add news" then select the "Question-Answer" option Each new Question-Answer must be associated with a category Save and publish   You can edit or rearrange your FAQs and choose other categories whenever you want.

Question 9

How can I change or remove the "FAQ" title?

Accepted Answer

You can change the title from the Settings tab of the app. If you don't want to display the title, just turn it off under "Info to display".

Question 10

How to join the City Academy?

Accepted Answer

In order to be able to join the City Academy, we invite you to fill out the form under the "Academy" tab. We will send you all the information.

Question 11

How to work within the club?

Accepted Answer

Would you like to join the club and contribute your skills? We invite you to discover the open positions on our "Jobs" page.

Question 12

How to join Lausanne City as a player?

Accepted Answer

To join the club, all applications must be sent by email or via our contact form. These will be analysed by our technical staff.

Question 13

What is an FAQ section? (Demo)

Accepted Answer

The FAQ section provides quick answers to commonly asked questions about your business, such as: "Which countries do you ship to?" ", " What are your schedules ? or "How can I book one of your services?" ". FAQs are great for helping people navigate your site and can even improve your site's SEO.

Question 14

How much time before training should my child arrive?

Accepted Answer

Players must arrive changed into their uniforms approximately 15 minutes before the start of each scheduled session.

Question 15

Who is the football academy for?

Accepted Answer

The football school is aimed at players aged between 5 and 11, boys and girls, who enjoy playing football and are looking to improve their skills and understanding of the game.  All players must be physically capable of taking part in practical football training sessions appropriate to their age.

Question 16

How much does registration cost?

Accepted Answer

The membership fees for the football academy are as follows:   Course 1: Autumn - 8 training sessions (6 September to 8 November 2023) - CHF 190.00 Course 2: Spring - 11 training sessions (17 April to 26 June 2024) - 260.00 CHF.  There is an additional charge for the training kit, payable when you first register (including t-shirt, shorts, 1 pair of socks, rain jacket, socks and tracksuit top).  The purchase of the kit is optional for players who have already taken a youth development course at the Academy.

Question 17

How do I get to City Academy?

Accepted Answer

The address is:  City Academy, Ch. de Faraz 7, 1031 Vufflens-la-Ville  A car park is available for visitors next to the sports centre.   The Google Map link can be found here.

Question 18

Who coaches the sessions?

Accepted Answer

Each training session is given by Lausanne City coaches qualified by the ACVF.

Question 19

What size kit should I order for my child?

Accepted Answer

Each player will receive a kit as part of their course registration, charged at 170 CHF per child. Kit sizes can be viewed here .  The purchase of the kit is only required when registering for the first time.

Question 20

What shoes should my child wear?

Accepted Answer

Players must wear appropriate footwear (shoes for artificial/farm pitches or grass - no screw-in spikes or running shoes).

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